If you don't find any useful information here and the Outlook keeps not working, continue to take the following measures to resolve the issue. Identify the reasons, locate the error file, and delete. Find out items named "Outlook", "Windows Error Reporting" or "Application Error" in the Source line. Step 2. Expand "Windows Logs" in Event Viewer Windows, then choose "Application". In the Windows Search Box, type Event Viewer, and press Enter. You can use Event Viewer to diagnose the reasons for Outlook stopped working in event logs. In the pop-up window, remove all the third-party add-ins and remain the Microsoft add-ins you need. Go to "File" > "Options" > "Add-ins" > "Go". Type Outlook.exe /safe and hit Enter to access the safe mode. Step 1. Press Windows + R keys to active Run dialog. When Microsoft Outlook suddenly becomes gray and says 'Not Responding' or 'Microsoft Outlook has stopped working' error, you can use the following workarounds to fix the problem. How to Solve 'Microsoft Outlook has stopped working' Error Whatever the cause is, as soon as you come across Outlook not responding error, you can try the methods demonstrated below. Outlook stopped working may occur due to several reasons, like incompatible add-ins, DLL files problem, lost or corrupted PST file, and more. Like other Office software, you are very likely to meet "Microsoft Outlook has stopped working" error while opening or sending an email with Outlook 2007, 2010, 2013, or 2016. Full stepsĬhoose the drive X: where your lost email files were saved, and click "Scan". Open "Control Panel", there, choose "Programs and Features". Select an add-in to see more information about it.Press Windows + R keys to active Run dialog. Turn an add-in on or off by sliding the toggle switch. On the Office add-ins page, you can do the following: Select the Store button or the Manage add-ins button on your add-ins bar. They also appear on the Message tab when you're reading or composing an email. They appear on the ribbon right next to the Store button. For example, this user installed the Translator for Outlook and Reply with eGift add-ins. The add-ins that you have installed automatically appear on your ribbon. For paid add-ins and free trials, select Get it to finish your purchase. When you find an add-in you want, review its privacy policy.įor free add-ins, use the toggle controls to turn them on or off. On the Add-Ins for Outlook page, browse for the add-in you want by selecting All and scrolling through the list, or search for an add-in by using the Search box. Note that the icon may look slightly different depending on your version of Outlook. In Outlook, click Home > Get Add-ins on the ribbon. Select an add-in to see more information about it on the right side of the page. Turn on or turn off an add-in by checking or clearing its check box in the Turned on column. Use the options on the toolbar to add more add-ins, uninstall an add-in, or refresh the page to see a list of the latest add-ins. Select Find more add-ins for Outlook at the Office Store to go to the Office Store. On the Manage add-ins page, you can do the following: When you’re prompted to sign in, type the email address and password you use to sign in to Office programs. In Outlook, go to File > Manage Add-ins or Manage Apps. Note: If the Reading Pane ( View > Reading Pane) is set to Off, all add-ins will appear disabled. When you're in the main Outlook window (without a new message open), you can access your installed add-ins from the ribbon. When you're writing a new email message ( Home > New Email), you can access other installed add-ins from the Message ribbon. The add-ins that you have installed automatically appear in the gray add-in bar near the top of the message when there is data in the email that is related to the add-in.įor example, when you open an email message that has a street address, you'll see that the add-in's name, Bing Maps, is displayed in the add-in bar.Ĭhoose the add-in to access the data it offers. To get them, you’ll need Office 2013 or Office 2016 and Exchange 2013 or Exchange 2016, and your administrator needs to activate add-ins for Outlook. Note: If you don’t see the Manage add-ins (or Manage Apps) button, you won’t be able to get add-ins for Outlook.
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